Frequently Asked Questions
What is “soft play”?
“Soft play” is a safe, entertaining, and interactive type of setting that consists of foam structures and flooring for crawlers to walkers to enjoy. When your little ones engage in our soft play environments not only are they having a grand time but they are learning and building their gross motor skills.
Do you have any rules?
We do have rules when renting our soft play equipment (aka the not-so-fun part). These rules are:
No Shoes (including adults inside the area)
No Food or Drinks
No Sharp Objects
No Face Paint (inside of soft play area)
Only children 0-5-years-old (unless the child is an infant then an adult must accompany the infant) allowed inside of the play area
Adult supervision at all times
Do you set up outdoors?
Well of course we do! Outdoor setup is possible as long as the weather will allow it. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones because we all know the lovely Vegas heat. Setups on grass must be clean-cut grass. We will not set up over uneven surfaces, gravel, or dirt to ensure the safety of the children.
How does set up and delivery work?
We will arrive 1 to 2 hours prior to your event start time to begin set up. Please let us know prior to the event if there may be challenges that will delay set up (parking restrictions, inside a casino, stairs, etc.) so that we may have a suitable plan.
How do I book for an event?
You can easily book through our “Contact” page here on the website. You can also contact us through Instagram and book that way as well. When your date, location, and time are confirmed there is a $150.00 non-refundable deposit required to reserve and secure your date. This is a first come first serve basis. The deposit will be applied toward the final amount. The full amount will be due the day before the setup date.
What is your cancellation policy?
Cancellation notice given 2 days or more before set-up date: May reschedule for a later date if the date is available.
Cancellation notice given 24 hours or less before set-up date: No rescheduling for a future date.
What if it rains the day of my event?
If it is raining at the time we have to leave for set up and/or starts raining while setting up, we will set up indoors. If you are not able to accommodate for play indoors, we can reschedule if the date is available or refund the full deposit.
How often is the equipment cleaned?
All equipment is cleaned and sanitized using non-toxic disinfectants. Every piece of equipment is cleaned before, during set up, and after your event.
What time is your latest pick-up?
7 pm on weekdays and 8 pm on weekends (Although we try to accommodate all your event needs and time frames, picking up later than the given times above, makes it hard to inspect equipment to make sure all of the equipment is in good condition.)
What if the equipment gets damaged during the event?
If there is damage to equipment rented there will be additional charges due within 5 days of your event.